Terms and conditions
General terms and conditions of sale - TGIF
Article 1 - The Seller
The eu.tgifgaming. co website is owned, designed and managed by ESQUAD SRL, hereinafter referred to as ‘the Vendor’, whose registered office is at Avenue de Heppignies (H) 42, 6220 Fleurus, Belgium and registered under company number BE 0553 909 392, which can be contacted directly at the following email address: tgif@e-squad.com
These general terms and conditions of sale are entered into by the Vendor and any natural or legal person wishing to make a purchase from the eu.tgifgaming.co website. This person is hereinafter referred to as the ‘Buyer’.
Article 2 - Purpose
2.1. The purpose of these General Conditions is to define the contractual relationship between the Seller and the Buyer as well as the conditions applicable to any purchase made on the TGIF website accessible at https://eu.tgifgaming.co (hereinafter referred to as ‘the Website’).
2.2. These General Terms and Conditions and the conditions or notices appearing on the Site constitute all the provisions applicable to the contractual relationship between the Seller and the Buyer.
2.3. The purchase of a service via the TGIF site implies unconditional and express acceptance by the Buyer of these general terms and conditions of sale. The electronic order procedure cannot be continued without having ticked the box ‘I accept the general conditions’. The general terms and conditions of sale are available to you at all times on the TGIF website.
2.4. The general terms and conditions are accessible at any time on the Website and will prevail, if necessary, over any other version and over the Buyer's own general terms and conditions of purchase or others. They apply to all offers, orders and contracts of the Seller.
Article 3 - Products offered by TGIF
3.1. The products offered by the Seller are those which appear in the online shop published on the Website. These products are offered within the limits of available stocks or availability defined by the Seller.
3.2. Each product is accompanied by a description drawn up by the Seller in good faith and as accurately as possible.
The Seller may provide in its descriptions age and content ratings for products supplied to it by publishers without guaranteeing that the aforementioned ratings are accurate or that the products do not contain offensive, indecent or objectionable content.
The Buyer accepts that the Seller bears no responsibility for the content of the products (programmes) offered for sale that the Buyer may find offensive, indecent or reprehensible.
3.3. Offers on the Site are made without obligation and are only binding on the Vendor once they have been accepted without reservation by the Buyer and once the Vendor has confirmed the Buyer's order in writing.
Article 4 - Age requirements
The Buyer must be of legal age and have legal capacity at the time of placing any order on the eu.tgifgaming.co Website. If the potential Buyer has not reached the age of majority, only his parents or legal representatives have the right to make the order on the Site.
Article 5 - Prices
5.1. The prices of our products are shown in the catalogue in Euros, inclusive of all taxes. All orders, regardless of their origin, are payable in Euros.
5.2. Prices exclude all costs and expenses of any kind which are not specifically mentioned in the order.
In particular, any delivery charges vary according to the country of delivery chosen by the Buyer and are estimated in the basket description before the order is finalised. They are invoiced in addition to the price of the products selected.
5.3. The Vendor reserves the right to modify its prices at any time, but at the latest at the time the order is placed. The applicable and definitive prices are those in force on the day the contract is concluded (placing of the order).
5.4. The Seller may offer promotions and giveaways via the online shop. Any promotion offered may be modified or interrupted by the Seller at any time, without prior notice and without justification. Promotional gifts are offered within the limits of available stocks and may be withdrawn from the online shop by the Seller at any time, without notice or justification.
Article 6 - Creating an account on the TGIF Website
6.1. The Buyer who wishes to purchase a product must create a customer account on the eu.tgifgaming.co Website and provide at least the following data: surname, first name, email address and password. Confirmation of the creation of the account is sent by email to the Buyer.
6.2. The Buyer may only create one personal account. Without prejudice to Article 15 concerning termination at the Buyer's expense, the Seller reserves the right to delete any multiple registrations without notice and to give formal notice to the customers concerned to delete their accounts.
6.3. The Buyer may delete his/her customer account at any time by logging into his/her account and selecting the delete account option.
Article 7 - Ordering and payment
7.1. The Buyer who wishes to purchase a product must obligatorily :
- Fill in the order form with all the contact details requested;
- Make payment in accordance with the conditions set out;
- Accept these general terms and conditions of sale;
7.2. Confirmation of the order will be communicated by the Vendor by e-mail and will constitute signature and acceptance of the order by the Vendor.
7.3. Payment is made online either by credit card (Visa, MasterCard, Eurocard, iDeal), by bank transfer, by payment card (Bancontact, Paysafecard), or by any other means of payment available on the website in the payment process. No other means of payment is accepted.
The Seller is in no way responsible for any problems that the Buyer may encounter during transactions carried out with these different payment companies; these companies provide the Buyer with access to their own secure payment areas and will send the Buyer an e-mail informing him/her of the success or failure of the payment procedure.
Article 8 - Delivery
8.1. The product purchased by the Buyer is delivered to the address of his/her choice, as indicated when the order was placed, subject to payment of the delivery charges. The Vendor limits deliveries to the following countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden xml-ph-0025@de Estimated delivery times are indicated on the site in the product description and/or when the order is placed. However, these times are given purely for information purposes and depend on the country of delivery. The Seller cannot be held responsible for any delays due to the carrier.
Article 9 - Right of withdrawal
9.1. The Buyer, when acting as a consumer, has a statutory period of 14 days from the date of delivery of the products purchased within which to withdraw from the purchase.
However, the Buyer acknowledges that he/she does not have this right of withdrawal for :
- the supply of sealed physical media which have been unsealed after delivery and whose packaging has been damaged and is therefore unusable for any resale;
- the supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
- the supply of digital content not supplied on a physical medium (e.g. video games) if performance has begun with the express prior agreement of the Buyer, who has also acknowledged that he/she will thereby lose his/her right of withdrawal. This last condition is fulfilled solely by the use of the code enabling access to the game.
9.2. Within the period referred to in article 9.1, the Buyer must make an unambiguous statement of his/her decision to withdraw from the contract by sending an email to the following address: tgif@e-squad.com
The Buyer is obliged to return the products to the Vendor without undue delay and, in any event, no later than fourteen days following communication of his/her decision to make use of his/her right of withdrawal. This period is respected if the Buyer returns the goods before the expiry of the 14-day period.
The sums paid by the Buyer will be reimbursed as soon as the products concerned have been recovered and checked for conformity and good condition.
9.3. The Seller shall bear any costs incurred by the return of the goods by the Buyer.
Article 10 - Order cancellation, return and refund
10.1. Cancellation of the order
The Vendor makes every effort to ensure that the products ordered by the Buyer are available. If the stock of a product purchased is exhausted, despite the Buyer's order, the Vendor will inform the Buyer as soon as possible, who must choose the option he/she prefers within 10 days:
- Wait for stock to be replenished;
- Cancel the order;
Once this choice has been made, the Buyer will no longer have the opportunity to choose the other option. This is a definitive choice.
If the Buyer chooses to cancel his/her order, the Vendor will proceed with the reimbursement of the order within 14 days of notification of the Buyer's choice or of the discovery that the Buyer is a minor, unless there is a justified delay.
However, in the case of a sale of goods, the Vendor may defer reimbursement until the day of recovery of the goods or until proof of dispatch of the goods is provided.
The Vendor cannot be held responsible for any damage resulting from the unavailability of a product.
10.2. Return of a product which does not conform or is damaged at the time of delivery
damaged at the time of delivery, the Buyer is obliged to return it to the Vendor within 14 days of receipt of the order and to inform the Vendor as soon as possible after receipt of the order either by sending an email to the address: tgif@e-squad.com or by indicating this via the status of the order on the Site.
The amount of the order will be refunded to the Buyer upon receipt of the returned product. The Seller may refuse to accept the return or refund of a product if it has been used for a period exceeding that required to check the conformity of the product, if the Buyer acknowledges having damaged the product or after using a single-use code.
10.3 Practical arrangements in the event of a return
The Seller will bear any costs incurred by the Buyer in returning the goods.
10.4. Loss or non-delivery of your order
The Buyer is obliged to inform the Seller that his/her package has been lost or has not been delivered within 30 days of payment
. In this case, the Seller will proceed to reimburse the order within 14 days, after internal verification and verification with the carrier.
The Vendor reserves the right to refuse the Buyer's request if it is not received within the period indicated.
Article 11 - Reservation of ownership
The Seller reserves ownership of the goods until full payment of the principal amount and all accessories has been received from the Buyer.
Notwithstanding this reservation of ownership, all risks of loss and damage relating to the goods in question are transferred to the Customer as soon as possession is taken.
Article 12 - Responsibility of the Buyer
12.1. Prior to any purchase, it is the responsibility of the purchaser to ensure that their device meets the minimum requirements of the system, including any requirements available on the detailed product pages.
12.2. The Buyer is obliged to check immediately whether he/she has access to the digital content purchased without a physical medium, as soon as the file has been downloaded and possibly imported.
Any complaint must be communicated to the Seller within 7 calendar days at the latest, by e-mail to the address mentioned in article 1 of these General Terms and Conditions. The Buyer must describe the problem in detail.
The Vendor's liability, in the event that it is established, is strictly limited to the implementation of all appropriate measures deemed useful or necessary in order to remedy the problem. The case will be dealt with as quickly as possible, during normal working hours.
Article 13 - Liability of the Seller
13.1. In no event shall the Seller, its directors, officers, employees, agents, representatives or mandataries be liable for any claim or damage, direct or indirect, arising from the use of the Site, its free or paid services and information of a public nature or from the interpretation of this contract.
13.2. The Seller reserves the right at any time to interrupt access to the Site and its content and services in order to maintain or update the Site, without being liable to the Buyer for any compensation.
13.3. The Seller, in the process of putting the products offered for sale, is only bound by an obligation of means. The Vendor may never be held liable for failures on the part of the Internet service provider or the Site host, or for damage resulting from risks associated with the use of the Internet such as loss of data, computer hacking, computer viruses, service interruptions or other problems that are involuntary or beyond its control.
Article 14 - Language of the contract
The TGIF Site is available in French and English. By clicking on the language in the top right-hand corner of the TGIF home page, the Buyer can choose the language and country in which he/she is located. The language chosen will be the language used for transactions and communications between the Buyer and the Seller.
Article 15 - Termination of the contract at the Buyer's expense
15.1 In the event of a serious breach of a provision of these general terms and conditions, the Seller may terminate the contract with the Buyer by right, without notice and by registered letter, without reimbursement. In the event of a non-substantial breach, the Seller must give reasonable notice (15 days). The Vendor also has the option of withdrawing access to the Site and its content and claiming appropriate damages from the Buyer for the loss suffered as a result of this breach.
15.2. The contract will also be terminated if the Seller determines that the Buyer's use of the Site violates the contract, is inappropriate, involves fraud or misuse of the online shop, or harms its interests or those of another user of the online shop.
Article 16 - Intellectual property
16.1 All elements of the Site (textual content, articles, files, iconographic representations, illustrations or original images, photos, tutorials, videos, diagrams, layouts, etc.) are protected by copyright laws and remain the exclusive property of the Seller or its partners.
No one is authorised to reproduce, exploit, rebroadcast or use, for any purpose whatsoever, even partially, any elements of the Site, whatever their nature (graphic, textual, audiovisual, sound or software content).
16.2. Any infringement of the intellectual property rights of the Vendor or its partners may give rise to legal proceedings for counterfeiting.
Article 17 - Protection of personal data
The protection of the Buyer's personal data is the subject of a separate Confidentiality Policy and Cookies Policy available on the Site.
Article 18 - Autonomy of provisions
The invalidity or unenforceability of any clause of these General Terms and Conditions shall not affect the invalidity or unenforceability of the other clauses. The fact that the Seller does not avail itself of any provision of these terms and conditions may in no way be interpreted as a waiver of its right to do so at a later date.
Article 19 - Applicable law and competent jurisdiction
19.1. Belgian law is applicable.
19.2 Regardless of the language of the contract, in the event of a dispute, the courts of the Seller's registered office shall have exclusive jurisdiction. The Parties shall attempt to resolve amicably any dispute or litigation arising from the performance of the contract before instituting any legal proceedings, although this provision may not be interpreted as a condition for the admissibility of a legal claim.