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FAQs

Product Questions

What is the difference between the T0 and the ACE?

The TGIF T0 is our flagship ergonomic chair, designed to offer exceptional support, adaptability, and long-term comfort.. Equipped with our patented dynamic seat-back sync, it follows the natural movement of your spine and delivers continuous lumbar support, thanks to its dual lumbar system. Its pressure-relieved seat cushion, Mecha-Wing backrest, and 3D adjustable armrests make it ideal for intense work or gaming sessions.

The ACE Series, on the other hand, builds upon the T0’s foundation and adds premium customizability. It includes an adaptive independent lumbar support system, a holographic cicada wing backrest for enhanced airflow and visual impact, and is available with either 3D or 6D robotic armrests for even finer adjustments. The ACE Home model also features a hidden retractable leg rest, allowing you to kick back and relax between games or tasks.

What color options are available for each model?

What color options are available for each model?

The TGIF T0 is available in four color options: Blue, Red, Black, and Grey.

The TGIF ACE comes in two sleek and premium color choices: Black and White.

Both models are designed with high-quality materials and finishes, ensuring durability and style in every color.

What is the maximum weight capacity of the chairs?

TGIF T0 : 150 kg

TGIF ACE : 125 kg

Are the armrests and backrest adjustable?

Yes! Both TGIF T0 and TGIF ACE gaming chairs offer adjustable armrests and backrests for maximum comfort and customization.

Armrest Adjustability:

  • TGIF T0: 3D adjustable armrests (height, front/back, and angle).
  • TGIF ACE: 3D or 6D adjustable armrests (height, front/back, side-to-side, and rotation) for precise positioning.

Backrest Recline:

Both TGIF T0 and TGIF ACE reclines up to 140° for relaxed gaming or resting

Both models are designed to adapt to your movements, ensuring the perfect posture for gaming, working, or relaxing.

Are the chairs suitable for prolonged use (gaming & office)?

Yes! Both TGIF T0 and TGIF ACE are designed for prolonged use, whether you're gaming for hours or working in a professional setup.

Why They’re Ideal for Long Sessions:

  • Ergonomic Design : Provides optimal lumbar and neck support to reduce fatigue.
  • Pressure-Relief Seat Padding : Ensures all-day comfort, preventing discomfort from extended sitting.
  • Adaptive Recline (140°) : Allows you to switch between work mode and relaxation effortlessly.
  • Adjustable Armrests (3D for T0 and 3D or 6D depending on the model you choose for ACE) : Helps reduce wrist and shoulder strain.
  • Breathable & Durable Materials : High-quality upholstery ensures airflow and long-term durability.

Whether you’re in a competitive gaming session or working from home, TGIF chairs provide the support and comfort needed for extended use.

What materials are TGIF chairs made of?

TGIF T0 :

  • PU + PA + GF
  • Molded Foam
  • Nylon
  • ABS
  • Mesh Fabric

TGIF ACE :

  • Nylon
  • PP
  • Mesh Fabric
Are the chairs suitable for tall individuals?

Yes! TGIF gaming chairs are designed to accommodate tall individuals while ensuring optimal comfort and posture support.

Why They’re Great for Tall Users:

  • High Backrest : Supports the entire spine, including the head and neck
  • Spacious Seat Base : Provides ample room for comfortable movement.
  • Adjustable Seat Height : Allows tall users to find their ideal ergonomic position.
  • Reclining Backrest (140°) : Ensures relaxation and customizable sitting angles.

Model Recommendations for Tall Users:

  • TGIF T0 : Best for users up to 6'2" (188 cm).
  • TGIF ACE : Ideal for users 6'3" (190 cm) and above, thanks to its enhanced ergonomic design and 6D adjustable armrests.

For maximum comfort, tall users should ensure their feet rest flat on the floor or use a footrest if needed.

Are there any accessories available to customize my chair?

TGIF gaming chairs come equipped with several built-in features designed to enhance your comfort and gaming experience. While there isn't a separate line of accessories for customization, the chairs themselves offer :

  • Dynamic Seat-Back Sync Technology : Ensures reliable lumbar support, balancing health and comfort whether sitting upright or reclining.
  • Wrap-around Dual-Lumbar Support : Provides optimal support for the lumbar spine and lower back muscles.
  • Pressure-Relief Seat : Features a dual-softness foam cushion that adapts to the hip and thigh, offering stable seating and preventing soreness.
  • Breathable Mesh Fabric : The Wintex Mesh Fabric offers elastomeric resilience, relieving pressure points and enhancing circulation. Its breathable design ensures coolness, outperforming traditional materials.
  • Lockable Reclining Position : Allows you to reach any desired angle from 105°-140°, then locks into place with one flip to four different recline angles.

These integrated features are designed to provide a customizable and comfortable seating experience without the need for additional accessories.

Why can’t I recline immediately after pulling the backrest adjustment lever?

This is due to the back pressure unlocking mechanism. To prevent sudden movement, you need to lean back slightly after unlocking the backrest.

Why is the lumbar support on the TGIF T0 non-adjustable?

The Dynamic Seat-Back Sync™ mechanism automatically adjusts to your posture, providing continuous lumbar support without requiring manual adjustments. This ensures better lower back comfort than traditional adjustable lumbar supports.

Shipping & Delivery

What are the delivery times?

TGIF offers fast and reliable delivery across Europe !

Delivery Times:

  • 24 to 72 hours within Europe if the item is in stock.
  • Delivery times may vary depending on your location and courier availability.
  • You will receive a tracking link once your order has been shipped.

Need more details ? Contact our support team for order-specific tracking !

What are the shipping costs?

TGIF currently delivers only within Europe!

We offer free shipping across Europe, ensuring a smooth and hassle-free experience for our customers. At this time, we do not ship outside of Europe.

Need more details ? Feel free to contact our support team for any shipping-related questions!

Do you offer international shipping?

Currently, TGIF only ships within Europe.

At this time, we do not offer international shipping outside of Europe. However, we are always looking to expand our reach in the future!

For updates on shipping availability, stay tuned or contact our support team for more details!

Can I change my delivery address after placing an order?

Yes, you can modify your delivery address after placing an order, but only if the order has not yet been processed for shipment.

How to Request an Address Change:

  1. Contact our support team as soon as possible with your order number.
  2. If the order has not yet been shipped, we will update the address for you.
  3. If the order is already in transit, unfortunately, we won’t be able to make changes.

Need to update your address ? Reach out to our team immediately for assistance!

How can I track my order?

Once your TGIF order has been shipped, you will receive a tracking link via email.

How to Track Your Order :

  • Check your confirmation email : You’ll find a tracking link once your order is dispatched.
  • Visit the carrier’s website : Enter your tracking number for real-time updates.
  • Log into your TGIF account : Track your order status from your dashboard.

Haven’t received your tracking link ? Contact our support team, and we’ll be happy to assist you !

What should I do if my chair arrives damaged or defective?

If your TGIF chair arrives damaged or defective, we’re here to help !

Steps to Take:

  1. Inspect the package upon arrival : If you notice any visible damage, take photos before opening.
  2. Check the chair for defects : Test all features (recline, armrests, wheels) to ensure everything functions properly.
  3. Contact our support team immediately : Provide your order number, photos of the issue, and a brief description.
  4. We will arrange a solution : Depending on the situation, we may offer a replacement, repair, or refund.

Customer satisfaction is our priority ! If you experience any issues, reach out to our support team, and we’ll resolve it as quickly as possible.

Ordering & Payment

What payment methods do you accept?

We offer a wide range of secure online payment methods to make your shopping experience as smooth as possible. You can pay using credit cards (Visa, MasterCard, Eurocard, iDeal), bank transfer, or popular payment services like Bancontact and Paysafecard.


Additional payment methods may also be available depending on your location, just check the options at checkout!


Please note that we are unable to accept payments outside of the methods listed on our website.

Do you offer installment payment options?

Not yet, but we're working on it!
Our team is currently exploring flexible payment solutions to make it even easier to shop with us.
If you’d like to be the first to know when installment options go live, feel free to subscribe to our newsletter or follow us on social media.

Can I modify or cancel my order after purchase?

Yes, you can modify or cancel your order, but only if it has not yet been processed for shipment.

How to Modify or Cancel Your Order :

  1. Contact our support team as soon as possible with your order number.
  2. If your order has not been shipped, we can update your details or cancel it.
  3. If your order has already been dispatched, cancellation will no longer be possible, but you may request a return after delivery.

Need assistance ? Reach out to our team immediately for support !

Will I receive an order confirmation via email?

Yes ! You will receive an order confirmation via email immediately after completing your purchase.

What’s Included in the Order Confirmation ?

  • Order number and details of your purchase.
  • Billing and shipping address for verification.
  • Estimated delivery time and tracking information (once shipped).

If you don’t receive your confirmation email within a few minutes, check your spam folder or contact our support team for assistance!

Are the displayed prices inclusive of VAT?

Yes, all displayed prices on our website are inclusive of VAT.

The price you see is the final price you pay, with no hidden taxes or additional VAT charges at checkout.

If you need an invoice with VAT details, feel free to contact our support team after your purchase!

Returns & Refunds

Can I return my chair if it doesn’t suit me?

Yes! You can return your TGIF chair if it doesn’t suit you.

Return Policy :

  • You have 14 days from the date of delivery to request a return.
  • The chair must be unused, in its original packaging, and in perfect condition.
  • Return shipping costs may apply unless the product is defective.
  • Once we receive and inspect the returned chair, we will issue a refund or exchange.

To start a return, contact our support team with your order number, and we’ll guide you through the process!

How many days do I have to return a product?

You have 14 days to return a product after delivery.

Return Policy :

  • You can request a return within 14 days of receiving your order.
  • The chair must be unused, in its original packaging, and in perfect condition.
  • Return shipping costs may apply unless the product is defective.
  • Once we receive and inspect the returned chair, we will issue a refund or exchange.

To initiate a return, contact our support team with your order number, and we’ll assist you with the process !

What are the return shipping costs?

Good news! Once your return has been approved by our customer service team, we’ll cover the return shipping costs.
You’ll receive a prepaid return label via email, which you can simply attach to your parcel before dropping it off.

How does the refund process work after a return?

Refund Process After a Return

Once we receive your returned chair, our team will inspect it to ensure it meets our return conditions. The refund process follows these steps:

  1. Return Received & Inspected : We check that the chair is unused, in its original packaging, and in perfect condition.
  2. Approval & Refund Initiation : If the return is approved, we initiate the refund to your original payment method.
  3. Processing Time : Refunds are typically processed within X business days, depending on your bank or payment provider.
  4. Confirmation Email : You will receive an email confirming that the refund has been issued.

Need more details? Contact our support team for updates on your return and refund status!

What should I do if I received a defective or incorrect product?

What to Do If You Receive a Defective or Incorrect Product

If your TGIF chair arrives defective or incorrect, we will resolve the issue as quickly as possible.

Steps to Take:

  1. Inspect the package upon arrival : If you notice visible damage, take photos before opening.
  2. Check the chair for defects or incorrect parts : Test all features (recline, armrests, wheels, etc.).
  3. Contact our support team immediately : Provide :

Your order number

Photos or videos of the issue

A brief description of the problem

4. Our team will arrange a solution : Depending on the issue, we may offer:

A replacement chair or part

A refund if necessary

Free return shipping if the issue is confirmed

Customer satisfaction is our priority! Reach out to our support team as soon as possible, and we’ll make it right.

Warranty & Support

What is the warranty period for TGIF chairs ? And what does the warranty cover?

TGIF Chair Warranty Period

All TGIF gaming chairs come with a warranty to ensure durability and quality performance.

  • Warranty Duration: 5-year warranty on mechanical parts and a 3-year
    warranty on the wings and soft parts
  • What’s Covered?

Manufacturing defects in the frame, base, and mechanism

Issues with adjustable features (recline, armrests, lumbar support)

Faulty materials that affect functionality

  • What’s Not Covered?

Normal wear and tear

Accidental damage, improper use, or modifications

Fabric or PU leather deterioration due to prolonged use

Need to make a warranty claim ? Contact our support team with your order number, photos of the issue, and a brief description. We’ll assist you in finding the best solution!

How do I make a warranty claim?

If you experience an issue covered under warranty, follow these steps to initiate a claim:

1. Gather the Necessary Information

  • Order number (found in your confirmation email).
  • Photos or videos clearly showing the defect or issue.
  • A brief description of the problem, including when it started.

2. Contact Our Support Team

  • Email us at tgif@e-squad.com or use our contact form on the website.
  • Attach all the necessary information and describe the issue in detail.

3. Warranty Evaluation & Resolution

  • Our team will review your claim and determine the best solution.
  • If covered, we will offer a replacement part, repair, or a full replacement chair at no additional cost.
  • We’ll provide instructions for returning the defective product (if needed).

Need assistance ? Contact us anytime, and we’ll make sure you get the best possible support!

Can I buy spare parts for my TGIF chair?

All TGIF chairs are covered by a 5-year warranty, so purchasing spare parts is usually unnecessary. However, if you require specific parts or accessories, please contact our customer service for assistance.

How can I contact customer support in case of an issue?

If you have any questions or issues with your TGIF chair, our support team is here to help!

Contact Options :

  • Email : Reach us at tgif@e-squad.com for any inquiries, warranty claims, or order issues.
  • Contact Form: Visit our Contact Us page on the website and fill out the form with your details.

Need assistance? Contact us, and we’ll get back to you as soon as possible!

Maintenance & Durability

How do I clean and maintain my TGIF chair?

General Cleaning & Maintenance

  • Wipe the fabric regularly with a soft, clean cloth to remove dust and debris
  • Use a vacuum cleaner to clean gaps between the backrest, armrests and seat
  • Avori harsh chemicals : Do not use acidic or alkaline substances, as they may damage the surface and shorten the chair's lifespan

Fabric Cleaning Process

  • Dust Removal : Use a vacuum cleaner or a feather duster
  • Cleaning solution : Mix a gentle cleaner with water and lightly spray it on the fabric
  • Rest Period : Let the solution sit for a short time to loosen stains
  • Gentle Brushing : Use a soft brush, wipe with a dry cloth, and let the chair air-dry.
Are the chairs stain and liquid resistant?

No, the chairs are not waterproof or stain-resistant, but they are easy to clean :

  • Mesh fabric areas dry quickly with a towel or tissue
  • Sponge areas may take longer to dry
Can I replace the casters or armrests myself?

Yes, you can!

  • Casters : After long-term use, they may require extra effort to remove
  • Armrests : Since designs vary by model, we recommend contacting customer service for specific guidance.
How can I extend the lifespan of my chair?

Maintenance & Usage Tips

  • Regular inspections : Check and retighten screws periodically
  • Daily Cleaning : Wipe the surface with a soft cloth and vacuum crevices
  • Proper Placement : Always place the chair on a flat, even surface
  • Avoid Damage : Keep sharp objects and chemicals away
  • Sunlight & Environment : Avoid direct sunlight and humid areas

Usage Guidelines

  • Do not sit oon the armrests or place heavy objects on them
  • Do not disassemble, repair, or replace parts yourself - contact a professional
  • Do not stand on the chair or use it as a step ladder
  • Be cautious when adjusting the seat height, armrests, or backrest to avoid pinching fingers
General Precautions for Use
  • Chair Feet : Always place on a flat, even surface
  • Avoid Sharp Objects : Prevent surface scratches
  • Chemicals Exposure : Keep away from corrosive substances
  • Sunlight Exposure : Prolonged sun exposure may cause fading
  • Environment : Do not place the chair outdoors or in humid conditions
  • Safety Checks : Regulary check screw tightness

B2B & Partnerships

Do you offer solutions for businesses or e-sports teams?

Yes! TGIF provides tailored solutions for businesses, gaming organizations, and e-sports teams looking for high-quality gaming chairs in bulk.

Business & E-Sports Team Solutions :

  • Bulk Orders & Special Pricing : Discounts available for large orders.
  • Customization Options : For orders of less than 500 chairs you can add your company logo on the chair and for orders of more than 500 chairs you can completely customise it.
  • Brand Partnership Opportunities : Collaborate with TGIF to equip your organization with top-tier ergonomic chairs.

How to Get a Quote ?

Fill in the form on the B2B partnerships page and we'll send you a quote by e-mail.

Looking to upgrade your office, gaming center, or e-sports team setup? Reach out to us today!

Can I customize a chair with my company’s logo ?

Yes! TGIF provides tailored solutions for businesses, gaming organizations, and e-sports teams looking for high-quality gaming chairs in bulk.

For orders of less than 500 chairs you can add your company logo on the chair and for orders of more than 500 chairs you can completely customise it.

How to Get a Quote ?

Fill in the form on the B2B partnerships page and we'll send you a quote by e-mail.

Looking to upgrade your office, gaming center, or e-sports team setup? Reach out to us today!

How can I request a quote for a bulk order?

Requesting a bulk order quote is simple!

  1. Go to the B2B Partnerships Page on our website.
  2. Fill out the form with your company details, quantity needed, and customization preferences.
  3. Our team will review your request and send you a personalized quote via email.

Special pricing available for bulk orders.

Customization options for branded chairs.

Fast response time from our business team.

Need more info? Contact us at tgif@e-squad.com

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